About Us

Cactus Jack Products is home to some of the finest glassware & ceramics available in the world. Each piece ordered from our website is treated with the utmost respect as it is packaged to ensure your products are not damaged at any point before they get to you. We test every single item we sell for longevity so you know that you’re getting a high quality piece. Additionally, every order comes with a money back guarantee should your item arrive broken or damaged.

Customer satisfaction is extremely important to us, which is why we’ve taken several precautions to make sure that every customer is happy with their experience. In addition to our quality standards and packing methods, we also have enlisted a team of dedicated staff to help you with any problems you may face, whether before or after ordering. You can contact them via email: support@cactusjackproducts.com

We ship Monday through Friday, 8:00 AM – 4:00 PM PST. If you order is placed within those hours, it is guaranteed to go out the same day. Any orders placed after those hours or on the weekend will be shipped on the next business day.

Unfortunately, we cannot offer any refunds on used items. Any issues faced after your order is delivered are solely your responsibility.